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\centerline{\Large ACM Email Room Staff Instructions}

\begin{enumerate}

\item No matter how boneheaded someone seems, be polite to them.

\item Each time you enter the room, and at least once every 15
minutes, count the number of radio laptops and check that both hubs,
the printer and the cables are all in place.  If anything is missing:

\begin{enumerate}

\item Do nothing that could put you in danger.
\item Take a quick look around to see if you can find the missing
item.
\item Quickly call Susan Austic at the registration desk, explain
what's happened, and ask for reinforcements.  The number is 227-0628.
\item Close the door to the room.  Do not admit anyone other than ACM
or Hotel staff or the police.  Ask people not to leave (but do not
hinder them if they insist).  If someone insists on leaving, get a
good look at his or her face, write the name on his or her badge down,
and see of he or she is carrying anything that could conceal the
missing item.
\item Call Joe Harrington at 5-5913 or his cell phone at 280-5990.
\item Notify Peter Meixell at 4-2573.
\item Notify Jeff Hetzel at 5-6383.

\end{enumerate}

\item The room must be staffed at all times, without even one minute
unstaffed.  If you need to leave the room, call for a relief worker.
Any ACM staffer will do.  You can call the AV rooms, the registration
desk, or Joe's cell phone.  Wait for them to arrive and count the
laptops before you go and when you return.  The same goes for shift
changes, so please arrive a few minutes early for your shift.  If you
have a dire emergency, must leave, and cannot find a relief worker,
ask everyone in the room to leave, count the laptops, and lock the
door behind you.

\item When someone asks for an IP address, use the next available
address on the ACM IP Address Log.  Record the person's machine type,
name, and affiliation on the log.  Select the appropriate Participant
Setup sheet, write the IP number on it yourself, and give it to the
person.  The last 16 IP addresses are temporary.  If we have to use
them, tell people that they are only good for one session and that
others will use those addresses at other times, so they need to get
their number reassigned each time they plug into the net.

\item Participants are responsible for setting up their own laptops.
Don't touch their machines.  If someone with a personal laptop asks
you how to set it up, ask them first whether they have been assigned
an IP address by an email room staffer, and assign one if necessary.
If they've been assigned a number and can't get it to work by
following the instructions, check that the cable is plugged into their
machine and that the connector isn't damaged.  If there's still a
problem, you may talk them through the setup.  Remember to make them
record their original numbers.  If it doesn't work, however, it's not
your responsibility to make it work.

\item Nobody but ACM or Hotel staff loads the printer.  If you see
someone messing with it, ask them what they need and do it for them if
it's reasonable.

\item Transparencies are only for presentations to be made at ACM.
Hand out only the number requested and no more than 20 to a person.
Load them into the printer yourself.

\item Every 20 minutes write down how many people are:

\begin{itemize}
\item using one of our machines
\item using machines of their own
\item waiting to use one of our machines
\item waiting for a cable to free up
\end{itemize}

\end{enumerate}

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